TERMS/POLICIES & PROCEDURES
All Products made by Sweet Tee’s Desserts, LLC are subject to the following Terms and Conditions.
INGREDIENTS
All products which include: cakes, cupcakes, pies, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts or other allergens.
It is the responsibility of the Customer to inform us prior to the confirmation of their booking of any allergy issues. It is the responsibility of the Customer to inform their guests of all allergy information and accordingly Sweet Tees Desserts, LLC will not be held liable for any allergic reaction resulting from consumption of any products made by us.
All products are made to be eaten on the day of the celebration and may be eaten thereafter if proper food safety precautions are followed.
QUOTES/INQUIRIES
All quotes/inquiries are valid for 3 days from the date of issue.
ORDERS
We prefer at least 7 – 10 days notice for all orders and 3 - 6 months for weddings as we are continually booked in advance. We will however endeavor to accept short notice orders where availability permits within 5 - 7 days of your event. Fees may apply.
Order request will be acknowledged within 24 – 48 hrs from initial contact except Sundays.
Any products ordered from a picture or photo of a product produced by any other cake maker, will only be used as inspiration and can be reproduced by us as our interpretation of that product and will NOT be an exact reproduction of the product in the picture or photo.
DEPOSITS
A non-refundable deposit of 50% is required to hold your date at the time order is placed.
FORMS OF PAYMENT
We currently accept Zelle but will make exceptions Apple Pay or CashApp.
FINAL BALANCE PAYMENTS AND PICKUPS
The balance of the quoted and accepted invoice is due (7) days prior to pickup/delivery date, and before the Product leaves the premises. A one-day grace period will be given, after which your order will be cancelled and no refunds will be given.
It is the responsibility of the Customer to check the state of the product before leaving the premises. Once the item has left the premises, the Customer is responsible to ensure that products gets to its destination safely and is stored as per our instructions to achieve best results for taste and quality.
UNFORESEEN CIRCUMSTANCES
If by chance Sweet Tee’s Desserts, LLC need to cancel the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered Product, the deposit will be refunded within seven (7) days of notification to the Customer.
DELIVERY
We offer delivery for certain destinations. Delivery fee is charged at our discretion.
Delivery will be carried out in a safe and appropriate manner. Once delivered to the customer and change of hands has been completed with the product in the appropriate condition, we are no longer responsible. It is then up to the customer to store and care for the product as per our instructions. If anything is to happen to the product after this exchange, we are not liable for any damages.
A delivery date and time will be agreed upon by both parties. If the customer is not at location at that time and date, and we are not able to contact the customer, the product will be transported back to our premises and it will be the customer’s responsibility to collect the product upon our availability. There will be no refund If the customer does not collect the product.
PLEASE NOTE: Weekday (M-F) delivery is not available until after 4pm. If product is needed before that time, then a pickup time can be arranged.
PUBLICATION
We reserve the right to use any image of a Product made by us for publication at a later date.
Other Conditions are:
DAMAGE
If a third party will be collecting the cake on the customer’s behalf, a release form is to be signed by that person, stating the cake is received in good condition at the time of pickup/delivery.
PICKUP
Customer is responsible for arriving at the pickup location at the agreed upon time. If for any reason the pickup window is missed and we are not available the customer is responsible for arranging another time if availability permits. Please be advised We are not responsible or liable for the quality and/or damages to the product outside of the pickup time.
The Customer is liable for any damages, accidents, or mishaps that may occur once the cake is released from the care and custody of Sweet Tee’s Desserts, LLC. We are not liable for any damages that may occur thereafter.
REFUNDS/CANCELLATION/POSTPONEMENT POLICY
POSTPONEMENT
If, for any reason the event is required to be postponed, please contact us immediately. The new date proposed will be subject to availability.
CANCELLATIONS/REFUNDS
If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows:
If the cancellation is up to one (1) month in advance of your event date, you will receive a refund, less your initial deposit and the cost of any supplies already purchased for your cake.
If the cancellation is less than seven (7) days prior to your event, there will be absolutely no refunds given.
There will be no refunds given where We have delivered what is agreed to, quoted and invoiced, but the Customer does not accept the finished Product.
Refunds will be paid within 30 days of cancellation.
Please note: Any non-refunded balance may be credited toward future purchases.
HOURS
Monday thru Friday open after 4:00pm
Saturdays open until 2:00pm
Closed Sundays