top of page

TERMS & CONDITIONS - POLICIES & PROCEDURES

All Products made by Sweet Tee's Desserts, LLC are subject to the following Terms and Conditions and Policies:

INGREDIENTS

All products, including cakes, cupcakes, pies, fillings, and icings, may contain, or come into contact with, soy, wheat, dairy, nuts, or other allergens.

 

The Customer is responsible for informing Sweet Tee’s Desserts, LLC of any allergy concerns prior to the confirmation of their booking. The Customer bears the responsibility for informing their guests of all allergy information. Sweet Tee’s Desserts, LLC shall not be held liable for any allergic reaction resulting from the consumption of any products prepared by us. All products are intended for consumption on the day of receipt and may be consumed thereafter only if appropriate food safety precautions are observed.

 

QUOTES and INQUIRIES

For effective tracking, all price quotations and associated inquiries must be submitted exclusively through our official website and shall remain valid for a period of three calendar days following the original date of submission. An order request must be formally submitted and accepted to constitute an official order. 

 

ORDERS

For effective tracking, All orders must be submitted exclusively through our website and remain valid for a period of three days from the date of submission. We respectfully request a minimum of 7 to 10 days' notice for all standard orders, and 3 to 6 months' notice for wedding, reception or shower orders, as our schedule is consistently booked in advance. However, we will endeavor to accommodate short-notice orders, where availability permits, provided they are placed within 5 to 7 days of your event. Please note that additional fees may apply, and these orders will be available for pick-up only.

 

Order requests will be formally acknowledged with an accompanying invoice within 24 to 48 hours of initial contact, excluding Sundays.

 

Any products commissioned based on a picture or photograph of a product created by an alternative cake maker will serve purely as inspiration. The resulting product will be our unique interpretation and is not guaranteed to be an exact reproduction of the product depicted in the picture or photograph.

 

INVOICING and CORRESPONDENCE

An invoice will be issued within 24 to 48 hours of the initial order request. Invoices and all other correspondences are transmitted via email through our website, which is powered by WIX. Please ensure that you check your spam folder should you believe you have not received your invoice or any other correspondences/notifications.

 

Invoices will be voided if payment is not received by the date of issue or no later than 24 hours thereafter. Following this period, a courtesy reminder, including a link to access the invoice, will be sent. Should payment not be received within one hour of the courtesy reminder, your order will be subject to cancellation. A new order request must then be submitted, and the resulting request will be subject to current availability.

​

IMPORTANT NOTE: The “Due On” Date indicated on the invoice pertains to the delivery date of the order, not the payment due date.

 

DEPOSITS and  PAYMENTS

To confirm your order, either full payment or a minimum non-refundable deposit of 50% is required on the day the invoice is issued.

 

Full payment is mandatory for all orders totaling less than $100, and for any orders placed within seven (7) days or less of the scheduled event date.

If the required deposit or full payment is not received within 24 hours of submitting your order, the order will be subject to cancellation. A new order request would then be required, and the fulfillment of that request will be contingent upon current availability.

 

Payment instructions, along with the complete terms and conditions and all applicable policies, are detailed at the bottom of your invoice.

 

ACCEPTED PAYMENT METHODS

Payments are currently accepted via Zelle to katanyalee2013@gmail.com; however, exceptions can be made to accommodate Apple Pay or CashApp if necessary.

 

FINAL BALANCE PAYMENTS

The outstanding balance of the quoted and accepted invoice must be remitted seven (7) days prior to the scheduled pickup or delivery date. A one-day grace period will be extended for the completion of all payments, subsequent to which the order will be subject to cancellation, and all payments and deposits made will be forfeited.

 

PICKUP 

The designated pickup location is in Alexandria and precise address will be given upon receipt of  final payment. 

 

The pickup date and time shall be established by mutual agreement between both parties. In the event that the customer fails to arrive at the agreed date and time without providing prior notification, or if contact with the customer cannot be established, the product will be retained at our premises for a maximum period of twenty-four (24) hours. Subsequent to this period, the responsibility for arranging the collection of the product rests solely with the customer, subject to our availability. We assume no responsibility or liability for the quality and/or damages sustained by the product outside of the designated pickup time. The Customer shall be held liable for any damages, accidents, or mishaps that may occur once the cake is no longer under the care and custody of Sweet Tee's Desserts, LLC. No refund shall be issued in the event of the customer's failure to collect the product.

 

The Customer is responsible for inspecting the condition of the product prior to departing from the premises.

 

Upon the item's departure from the premises, the customer assumes full responsibility for ensuring the product reaches its destination safely and is stored in accordance with our instructions to achieve optimal results regarding taste and quality.

 

IMPORTANT NOTE: Weekday collection (Monday through Friday) is not available until after 5:00 p.m. Should the product be required prior to this time, an alternate collection time may be scheduled for the preceding day during available hours. Furthermore, as our facility is closed on Sundays, arrangements for collection or delivery may be made for the preceding Saturday.

 

DELIVERY and  SET UP

Delivery

Delivery service is available for select destinations within the local DMV area. The delivery fee is calculated based on standard business mileage rates, ranging from $0.65 to $0.75 per mile. Delivery will be executed in a safe and appropriate manner. Upon completion of delivery and the successful transfer of the product to the customer in satisfactory condition, we relinquish all responsibility. It is subsequently the customer's obligation to store and maintain the product in accordance with our instructions. We shall not be held liable for any damages that may occur to the product after this exchange.

 

A precise delivery date and time will be mutually agreed upon by both parties. Should the customer be absent from the specified location at the appointed time and date, and we are unable to establish contact, the product will be returned to our premises. The onus will then be on the customer to retrieve the product at a time we make available for collection. Failure by the customer to collect the product will result in the forfeiture of any refund.

 

Set Up Service Option

An optional on-site Set Up service is available for an additional fee when accompanied by a Delivery order. This service includes the professional placement of the ordered product(s) on a designated display table or area, to be provided by the customer. This service is exclusively for setup and does not include display table decoration, which would incur a separate, additional fee.

 

Set Up Fee

A standard Set Up fee of $75.00 is required for this service. For exceptionally complex arrangements, which involve the assembly of stands or extensive styling, an additional quote will be provided.

 

Client Responsibility

The client is responsible for ensuring the following prior to our arrival:

  • The display table or designated set-up area is clean, level and ready for use.

  • All necessary stands, cake toppers, flowers, or non-dessert decor items are present and easily accessible.

 

Disclaimer of Responsibility

Upon completion of the set-up and the successful transfer of the product to the display area, Sweet Tee's Desserts, LLC relinquishes all responsibility. We shall not be held liable for any damages that may occur to the product, the display, or any surrounding items after our team has departed the premises.

 

IMPORTANT NOTE: Weekday collection (Monday through Friday) is not available until after 5:00 p.m. Should the product be required prior to this time, an alternate collection time may be scheduled for the preceding day during available hours. Furthermore, as we are closed on Sundays, arrangements for collection or delivery may be made for the preceding Saturday.

 

UNFORESEEN CIRCUMSTANCES

Should Sweet Tee's Desserts, LLC be compelled to cancel the booking due to illness or any other unforeseen circumstance that impedes the fulfillment of the ordered Product, the deposit shall be refunded to the Customer within seven (7) days following notification.

 

PUBLICATION

We reserve the right to use any image of a product made by us for publication at a later date.

 

DAMAGE

Should a third party be designated to collect the cake on the customer's behalf, they are required to comply with all of the aforementioned Pick-up and Delivery terms, conditions, and policies.

 

CANCELLATIONS

Should the cancellation of an order be necessitated after the full balance has been remitted, the following refund policy shall apply:

 

If the cancellation request is received up to one (1) month prior to the scheduled event date, a full refund will be issued, minus the initial deposit and the expense of any supplies already procured for the preparation of the cake.

 

If the cancellation occurs less than seven (7) days preceding the event, no refund shall be provided.

 

POSTPONEMENT

Should the event necessitate postponement for any reason, kindly contact us without delay. The proposed new date will be contingent upon availability.

 

REFUNDS 

No refunds will be issued in instances where the agreed-upon, quoted, and invoiced services or products have been delivered, but the Customer subsequently declines acceptance of the finished product.

 

Refunds, when applicable under the cancellation policy, will be processed within 30 days of the date of cancellation.

 

Any non-refunded balance may be applied as a credit toward future purchases.

 

CONSULTATION POLICY

All consultations for custom, wedding, reception, shower, or otherwise complex orders with Sweet Tee's Desserts, LLC are subject to the following terms: 

Consultation Request and Booking

  • Requirement: A consultation is strongly recommended for all custom orders, and may be required for wedding, reception, or shower orders to ensure complete understanding of the design, flavor profile, and logistical requirements.

  • Submission: All consultation inquiries must be submitted through our official website.

  • Notice: We respectfully request a minimum of 7 to 10 days' notice for scheduling a consultation for standard custom orders, and 3 to 6 months' notice for wedding, reception, or shower consultations, aligning with our general order notice periods.

  • Confirmation: Consultations are not confirmed until all required fees have been remitted (if applicable).

 

Consultation Fee and Payment

  • Fee: A non-refundable consultation fee of $75 is required to secure your appointment. This fee covers the time and materials associated with your personalized session and, if applicable, any tasting samples. 

  • Credit Toward Order: The full amount of the consultation fee will be credited toward your final order balance, provided the order is formally submitted and a deposit is paid within three calendar days of the consultation.

  • Payment Methods: Payments for the consultation fee are accepted via Zelle to katanyalee2013@gmail.com, with exceptions made for Apple Pay or CashApp if necessary.

 

Consultation Format and Duration

  • Consultations are typically conducted virtually (e.g., video conference or telephone call). In-person meetings may be arranged on an exception basis, contingent upon our availability, and will incur an additional travel fee.

  • Duration: The standard consultation duration is 30 to 45 minutes.

 

Client Preparation

  • The Customer is requested to come prepared with the following information to maximize the consultation's effectiveness:

    • Estimated guest count.

    • Event theme, color palette, or inspiration pictures/mood boards.

    • Budgetary range.

    • Preferred flavor profiles or potential allergy concerns (which must still be formally submitted prior to final order confirmation).


Rescheduling and Cancellation

  • Rescheduling: Requests to reschedule must be made no later than 48 hours prior to the scheduled consultation time. One courtesy reschedule will be permitted.

  • Cancellation/No-Show: The consultation fee is non-refundable. If the Customer cancels the appointment or fails to attend without providing 48 hours' prior notification, the fee will be forfeited. A new fee will be required to book a subsequent consultation.

 

HOURS OF OPERATION

Monday thru Saturday

Closed Sundays

bottom of page